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FAQs
(Frequently asked questions)
We aim to provide as much information as possible for prospective parents on our website. If you’re still curious about anything at all, feel free to give us a call or contact message via email. We’ll be happy to give you the answers you need.
Why Use a Drop-In Daycare?
Whether you need a couple hours to shop, enjoy a dinner, attend an unexpected meeting or simply need a break Kids Cove Drop-In can provide quality care for your children! We're perfect for ages 6 months - 12 years of age.
Are there snacks available?
When is Kids Cove Closed?
We are open nearly every day of the year, except for New Year’s Day, Easter, Independence Day, Thanksgiving, and Christmas Day.
Kids Cove offers a delicious snack menu for purchase including string cheese, apple sauce, graham crackers, yogurt, and more in packs! We serve snacks at 9:20 am, 11:00 am, 1:00pm, 3:00 pm, 5:00 pm. and 7:00 pm! We kindly request that families refrain from bringing outside food into the facility, except in cases of dietary restrictions or while children will be under care for 4 hours or more.
When are automatic annual membership/enrollment fees due?
Annual Membership Fee Policies
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Automatic Renewal: Membership fees will be charged automatically on the anniversary of your enrollment unless you provide written notice at least 14 days before renewal.
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Non-Refundable Fees: Membership fees are non-refundable after the renewal date.
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Fee Adjustments: Any changes in fees will be communicated in advance. For questions or to submit a cancellation notice, please email us at kidscoveknoxville@gmail.com. Kids Cove may adjust annual fees periodically to align with updates in facility management and staff wages, ensuring we continue to provide the highest quality care and service for your family. Thank you for your understanding and support!
Am I able to combine discounts?
We appreciate your understanding that discounts cannot be combined, including the sibling rate discount. All discounts apply exclusively to drop-in bills. Since our sibling rate is already generously discounted, it cannot be combined with additional discounts. Thank you for your support and for choosing us! 😊
Is there a way to reserve drop-in services outside of normal hours (i.e., before opening/after closing)?
Absolutely! If your appointment runs over or date night gets extended, we’ve got you covered. Just send us an email or text us at 865-507-1287 to check availability. We kindly ask for 24-48 hours' notice whenever possible. If we’re able to accommodate an extension or reservation, a non-refundable $20 reservation fee will be added to your account and applied toward your drop-in bill.
Please note, if you’re unable to show up and don’t update our staff within 3 hours of the scheduled time, the $20 fee will still be charged. Thank you for understanding—we’re here to help make things easy for you! 😊
Are drop-ins welcome during special events?
Yes, drop-in care is welcome during special events, if we are not at capacity.
We recommend contacting us in advance to check availability before arriving. You may call or text us at 865-507-1287, or send a message through the parent portal for a quick response.
Please note that capacity may be limited during events due to staffing and state-required child-to-teacher ratios, particularly for younger age groups. Availability cannot be guaranteed without prior confirmation.
Does the sibling rate apply if only one child is attending?
The sibling rate is only available when a full-rate sibling is attending at the same time. If a child attends without their sibling for any reason, standard hourly rates will apply based on the child’s age. Please refer to our current rate sheet for full pricing details.
How long can I leave my child at Kids Cove?
Kids Cove offers flexible, part-time childcare. Children may attend for up to 7 hours per day and 20 hours per week.
Please note that special events, such as Parent Night Out and other ticketed programs, are not included in the weekly 20-hour limit and may be attended in addition to regular care hours.
As a reminder, Kids Cove is a part-time childcare program and is not designed for full-time care.
Can I use my Cove Club Pass hours for Parent Night Out or other special events?
Cove Club Pass hours are valid for drop-in childcare only and cannot be applied toward ticketed events, including Parent Night Out or other special programs.
Participation in these events requires a separate ticket purchase.